Refund policy


Neutronics NE Ltd – 90‑Day Warranty & Refund Policy

90‑Day Limited Warranty

All products sold by Neutronics NE Ltd are covered by a 90‑day limited warranty. This warranty applies only to manufacturing defects or faults that prevent the product from functioning as intended.

If your item develops a defect within 90 days of purchase, we will offer a full refund or replacement, subject to inspection.

Eligibility for a Refund or Replacement

To qualify under our 90‑day warranty:

  • The product must be defective due to a manufacturing or material fault.
  • The issue must be reported within 90 days of the original purchase date.
  • The item must be returned to us for inspection before a refund or replacement is approved.

If the product is confirmed to be defective, we will issue a full refund or provide a replacement at no additional cost.

Inspection Process

Once we receive your returned item:

  1. Our team will carry out a full inspection.
  2. If the defect is verified, your refund or replacement will be processed promptly.
  3. If the item is found to be not defective, it will be returned to you and no refund will be issued.

Non‑Defective Products

We do not offer refunds, returns, or exchanges for:

  • Products that are not defective
  • Products damaged through misuse, accidental damage, or normal wear and tear
  • Products returned after the 90‑day warranty period

Only defective items qualify for a refund under this policy.

How to Start a Warranty Claim

To report a defective item, please contact us with:

  • Your order number
  • A description of the issue
  • Photos or videos showing the defect (if possible)

We will provide return instructions and guide you through the process.